Below you will find answers to our most frequently asked questions. Have a question that isn’t outlined below? Contact us and we will get back to you asap.
Each project is priced on an individual basis. It’s like asking how much a car costs, there is no one answer. We don’t produce template websites, so we cannot offer set prices. Each website is approached with a fresh set of ideas and insights. Feel free to send us an email, or fill out our contact form, and we will be more then happy to compose an estimate. Please make sure to include any criteria you have. The more info we get, the more accurately we can quote.
It all depends on the complexity of the website and what technologies/features are involved. We do work quickly, but good design can’t be rushed. If there is a deadline to meet, we will work accordingly to ensure that it is met. We will work closely together to make sure the project is on track and on time, with full disclosure the entire way. Communication is key.
Not at all; our estimates are based on the time it takes to complete a project.
An idea of what you generally want and some of the goals associated with it. Get in touch with us and we can help you define exactly what needs to be done.
We usually start out with an initial meeting to get a feel for the project and the client. During this meeting we assess the client’s needs, project details, target audience, budget, timeline, etc. Once the project has been agreed upon and the paperwork has been inked, we begin design. In the design phase we present our client with “looks & feels” and further refine the design until it’s signed off. Next, we begin production by transforming the design into proper xHTML/CSS and inserting it into a framework on our development server. Any programming, data entry and content formatting is also done in this phase. Once all the pages have been constructed and the development is complete, we move onto testing. We test the site in many browsers and operating systems to ensure it reaches the audience the way it was designed to. Final approval from the client is the last step before launching the website.
We use an excellent project collaboration and management system called Basecamp. Our clients receive their own accounts where they can communicate directly with us, check up on progress, view the latest designs for approval, comment and request changes, download and upload files, and collaborate on documents.
We use the time management system built into Basecamp. We log our hours very meticulously and keep hour logs of all billable work.
We work on an industry standard 50/50 structure. Once we agree upon a price, we ask for a 50% retainer and 50% upon completion/launch.
Generally, if we are doing a smaller project we would log our time and bill based on our hourly rate. If it is a larger project, or if you need to know the costs upfront, we would produce a lump sum quote.
There is no monthly fee for website design and/or development. There is a monthly fee for website hosting though, or as we prefer, an annual fee. This has to do with the costs of keeping a site online and providing the auxiliary services such as e-mail, ftp, spam filtering, scheduled backups, etc.
Our demanding hosting requirements are met by Network Redux. We have searched high and low and have looked no further than Network Redux, they are simply the best hosting company we have ever worked with.